Google satisfaction survey found on the Android Messages client

Just the other day, we told you how some Google Pixel 2 XL owners have been asked to take a “one minute” survey to “Help improve Pixel.” If you decide to opt-in, you’ll be asked questions about the level of satisfaction you have with your Pixel 2 XL, and which brand of phone you previously owned. The survey was found on the settings page at the bottom of the handset’s screen.

As it turns out, Google is not limiting the survey to Pixel 2 XL owners. An invitation to answer some questions was also discovered on the Android Messages SMS client, which happened to be running on a ZTE Axon 7. On …

Two research firms say T-Mobile was tops in customer satisfaction throughout 2017; Verizon was next

Perhaps with T-Mobile CEO John Legere constantly talking about ways to eradicate customer’s “pain points,” it shouldn’t come as a surprise that the nation’s third largest carrier finished on top for Overall Customer Satisfaction in 2017 based on surveys taken by HarrisX Mobile Insights and YouGov BrandIndex. Both research firms state that T-Mobile customers were more satisfied than those subscribed to rivals like Verizon, AT&T and Sprint, all throughout 2017.

Besides offering extras like free Netflix for those with two or more T-Mobile One lines, the carrier gives away several goodies …

Report: Apple iPhone X generates high customer satisfaction ratings

The Apple iPhone X has turned out to be a big winner for Apple. Buyers of the tenth anniversary model say that they are very satisfied with the phone, although most cite two particular features for putting a smile on their faces. One is the TrueDepth Camera, and the other is facial recognition system Face ID. Over the years, Apple has brought new innovations to the smartphone market with the App Store in 2008, FaceTime in 2010 and Siri in 2011 to name just a few. If you’re wondering why we didn’t mention 2013’s Touch ID, which debuted on the Apple iPhone 5s, that is because the Motorola Atrix 4G …

Samsung squeezed past Apple in consumer satisfaction for smartphones

Apple may have owned Christmas, but Samsung won the year when it came to satisfying shoppers with its phones. The latest stats from the American Consumer Satisfaction Index, which surveys 70,000 consumers every year, show Samsung slightly beating out Apple by two points with a satisfaction score of 81. Sure, it’s not a huge lead, but it’s a big jump for the company from last year’s score of 76. Apple, meanwhile, saw its score fall more than two points since last year. It’s always tough to read much into these numbers (was it the Galaxy S5 that helped, or just Android improvements?), but it’s still a decent win for Samsung. Don’t be surprised if Samsung ends up marketing the heck out of this during the Super Bowl.


It’s not as if we didn’t see this coming, either. Samsung also trounced Apple in smartphone consumer satisfaction in the middle of last year (before the release of the iPhone 5s). ACSI’s overall satisfaction stats for 2013 still showed Apple leading Samsung by five points, but the two were neck and neck for much of the year. J.D. Power’s satisfaction survey for 2014 ranked Apple as the leading smartphone brand for all major carriers, but even then, Samsung wasn’t far behind.

So what does all of this really mean? Some shoppers might not have been happy with Apple’s move into the big-phone arena with the iPhone 6 and 6 Plus. For buyers who were used to the svelte iPhone 5 and 5s, Apple’s new devices might have been tough to get used to. Samsung, meanwhile, delivered its most feature-rich entry yet with the Galaxy S5. Its water-resistant case was ideal for the accident-prone, and it offered one of the first great cameras on an Android device. The battle for our affection from both companies will only be a good thing for consumers. It’ll make them both focus on delivering devices that are actually useful, rather than just meaningless spec upgrades.